The type of life insurance in which the investment portion pays a variable interest rate is:

Because phone calls lack the visual richness of face-to-face conversations, which of the following can be used to convey professionalism?

A) Etiquette B) Gestures and posture C) Listening skills D) Facial expression E) Attitude and tone of voice

Business letters are preferred over e-mail when a permanent record is required, when a message is confidential, and when formality is necessary

Indicate whether the statement is true or false