Because phone calls lack the visual richness of face-to-face conversations, which of the following can be used to convey professionalism?
A) Etiquette
B) Gestures and posture
C) Listening skills
D) Facial expression
E) Attitude and tone of voice
E
Explanation: E) Because phone calls lack the visual richness of face-to-face conversations, you have to rely on your attitude and tone of voice to convey confidence and professionalism.
Business
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