Rather than emphasizing the structure of organizations, Karl Weick highlights the ________ of organizing.

Meredith is conducting an interview to obtain information about e-mail etiquette. Her interviewee begins to discuss cell phone etiquette instead. The best way for Meredith to achieve her interview goal is to

A) ask a question that redirects the conversation back to e-mail etiquette. B) spend time exploring cell phone etiquette. C) break eye contact with the interviewee and glance at her wristwatch. D) interrupt the interviewee and tell him that he is off topic. E) use probes.

There is no one best way of listening. What's "good" in listening depends on what you're trying to accomplish

Indicate whether the statement is true or false