Meredith is conducting an interview to obtain information about e-mail etiquette. Her interviewee begins to discuss cell phone etiquette instead. The best way for Meredith to achieve her interview goal is to
A) ask a question that redirects the conversation back to e-mail etiquette.
B) spend time exploring cell phone etiquette.
C) break eye contact with the interviewee and glance at her wristwatch.
D) interrupt the interviewee and tell him that he is off topic.
E) use probes.
A
Communication & Mass Media
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How does oral language differ from written language?
A) less formal and intense B) more informal and spontaneous C) more formal and spontaneous D) less informal and inner-directed
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