Project teams should document project results and information for future teams. Which of the following is the project management phase in which the teams perform this function?

Robby finds himself in the awkward position of not having the product Verna's office needs to solve its current problem. As a truly professional salesperson, Robby uses a consultative selling philosophy and will probably:

A. recommend a competitor's product if he knows of one that will solve this particular problem. B. show Verna that what she thinks is a problem isn't really all that bad. C. apologize and leave without making a fuss. D. discontinue calling on Verna. E. do none of the above

Which of the following actions can enable companies to gain a cost competitive advantage?

a. Removing frills from products b. Increasing marginal customers c. Eliminating reverse engineering efforts d. Developing additional exclusive functional departments