Robby finds himself in the awkward position of not having the product Verna's office needs to solve its current problem. As a truly professional salesperson, Robby uses a consultative selling philosophy and will probably:
A. recommend a competitor's product if he knows of one that will solve this particular problem.
B. show Verna that what she thinks is a problem isn't really all that bad.
C. apologize and leave without making a fuss.
D. discontinue calling on Verna.
E. do none of the above
Ans: A. recommend a competitor's product if he knows of one that will solve this particular problem.
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Indicate whether the statement is true or false