________ are the result of the tendency for members of particular ethnicities to settle in the same area (such as Latinos in Englewood and East Los Angeles).

Group roles that function in opposition to group productivity and cohesion are referred to as ______.

a. counteractive roles b. disruptive roles c. informal roles d. social roles

Which of the following is most important for the success of an organization’s mission?

a. employee engagement b. short-term strategies c. positive media publicity d. stakeholder accountability