According to Senge, leaders must understand this notion, which represents the difference between the "vision" of where the organization could be and the reality of the current organizational situation

Which type of communication involves only one person?

a. interpersonal communication b. group communication c. intrapersonal communication d. mass communication

What are the characteristics of groupthink and conflict?

a. There is a desire for harmony, thus minimizing conflict. b. Dissenting viewpoints are encouraged. c. Groupthink results in functional decision-making. d. In groupthink leaders and group members welcome outside influences.