Companies pay subscription fees to access a vendor's software in the cloud, via the web, in the case of ________

________ is the organizational commitment to developing and enhancing long-term, mutually beneficial relationships with profitable or potentially profitable customers

A) Customer retention B) Customer lifetime value C) Customer satisfaction D) Relationship marketing E) Reward programming

In 2009, the majority of brands ranked among the top ten of Business Week's Annual Ranking of the Best Global Brands were brands owned by American companies

Indicate whether the statement is true or false