The process by which the raw data are transformed into new variables that have a mean of 0 and a variance of 1 is called standardization

_________________ - created by a written trust agreement that sets for the interests of the beneficiaries and the obligations and powers of the trustees.

Fill in the blank(s) with the appropriate word(s).

A company's customer service quality plays the greatest role in customer satisfaction for ________

A) defecting customers B) neutral customers C) a product involving short-term ownership D) a product involving long-term ownership E) unprofitable customers