A company's customer service quality plays the greatest role in customer satisfaction for ________
A) defecting customers
B) neutral customers
C) a product involving short-term ownership
D) a product involving long-term ownership
E) unprofitable customers
D
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One motive for using demand-influencing aggregate planning options is to create uses for excess capacity within an organization
Indicate whether the statement is true or false
Which of the following statements is true regarding insurance market conditions and underwriting results?
A) A combined ratio greater than one (or 100 percent) indicates profitable underwriting. B) In a "soft" insurance market, more retention is used than in a "hard" insurance market. C) Insurance rates are high and underwriting standards are tight when the insurance market is "hard." D) Property and liability insurance premiums and underwriting standards do not fluctuate over time.