It is effective to establish eye contact with individual audience members and to maintain it for at least three seconds.

Because opinion evidence is based on the interpretation and evaluation of facts by

"experts," such evidence cannot be tested for reliability. Indicate whether the statement is true or false

Which of the following would most likely lead to a litigation crisis?

a. a company lacking financial transparency b. customers being injured by products c. customers receiving poor service d. a company failing to deliver products