A speaker has been given 24 hours to prepare a presentation to
20 long-time coworkers in her office on the features of a new
database system being installed.
Which of the following
approaches would be the most effective way to begin her
presentation?a. "My presentations is going to be about the new database."
b. "I'm sorry for not being prepared. I just found out yesterday
that I had to do this."
c. "Ladies and Gentlemen."
d. "I heard a joke on Letterman last night about why women are
smarter than men."
e. None of the above introductions is particularly advisable.
e
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In order to help develop a problem-solving approach to
communication, the skills of ____________ are probably most useful. A. description B. active Listening C. empathy D. neutrality E. evaluation
Step two in developing a meeting agenda involves ________
A) determining meeting goals B) organizing the agenda C) researching action items D) identifying what needs to be discussed