In order to help develop a problem-solving approach to
communication, the skills of ____________ are probably most useful.
A. description
B. active Listening
C. empathy
D. neutrality
E. evaluation
B
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As the vice president for employee relations, Johan is the only company executive to attend informal small group meetings where employees are considering proposals to revise the company's personal leave policies. Beginning at its first meeting, the group looks to Johan for leadership. What kind of leader is Johan?
A. task leader B. maintenance leader C. authoritative leader D. emergent leader E. implied leader
Measurement is:
A. identifying variables as independent or dependent. B. collecting data through a questionnaire, or counting the number of instances a particular event occurs. C. everything the researcher does to arrive at the numerical estimate. D. the same as evaluation. E. the same as interpretation.