What is the difference between customer-facing processes and business-facing processes?
A. Business-facing processes are front-office processes, customer-facing processes are backoffice processes
B. Customer-facing processes are front-office processes, business-facing processes are backoffice processes
C. Customer-facing processes are back-office processes, and industry-specific customerfacing processes are back-office processes
D. Customer-facing processes are back-office processes, and industry-specific customerfacing processes are front-office processes
Ans: B. Customer-facing processes are front-office processes, business-facing processes are backoffice processes
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