Describe the five communication strategies that companies commonly use and cite situations where the strategies are used

The transfer of information and understanding from one person to another is known as __________

a. knowledge b. encoding c. communication d. data transfer

Which of the following is NOT a good way to handle an unjustified customer complaint?

a. Appeal to their sense of fair play b. Consider a compromise c. Invoke company policy. d. Call in at third party like the Better Business Bureau to arbitrate.