Describe the importance of ongoing organizational monitoring systems through the use of dashboards or balanced scorecards
What will be an ideal response?
• These systems ensure that the organization is measuring what matters. Organizational conflicts can be resolved, misperceptions identified and staffers and other key resource people come to agreements about where the organization is heading.
• Balanced Scorecards focus on four elements: Financial performance, target audience perceptions, core competencies, and innovation.
• Dashboards are like automotive dashboards, measuring the organization's Fuel, speed, signals and warning lights – to monitor how the organization is doing at any given point in time.
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