What tools for quality must supervisors know how to use?
What will be an ideal response?
• check sheets to record patterns or trends for a product or service.
• Pareto diagrams for prioritizing problems based on their importance.
• flow charts that show pictorially the sequence of events in a process.
• cause and effect diagrams that examine all possible causes for a quality defect.
• histograms that chart the frequency or number of occurrences of a particular aspect of a product or a process.
• control charts that monitors production as it occurs.
• scatter diagrams that graph pairs of numerical data on two axes with one variable on each axis to de-termine the correlation between the two variable.
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Mini-Case Question. If Vincent & Rankine realizes a sales increase of 1.2% and an increase of 4.8% in ad expenses in that period of time, what is the advertising elasticity for the brand?
A) 0.025 B) 0.25 C) 2.5 D) 25 E) 250
Which of the following statements is TRUE?
A) An employee manual will always be part of an oral employment agreement. B) A written employment agreement must be for a set term. C) An employment agreement can be written or oral. D) Oral employment contracts cannot be automatically renewed. E) Both B and D