The refusal to abandon a choice from an earlier decision even when it is no longer appropriate is called

Organizational _____ is a set of techniques for implementing planned change to make people and organizations more effective.

Fill in the blank(s) with the appropriate word(s).

What is considered to be the most critical element of persuasion?

A) Logical argument B) Credibility C) Emotion D) Benefits E) Establishing a problem or need