In the process of trying to improve your employee's behavior, you say to her, "What I'd like to see you do is contact each of your clients personally before you begin to enforce a policy change
That way, no one is surprised. Will you do that next time?" Which of the guidelines for improving behavior have you just followed?
A) Reprimand
B) Redirect
C) Reinforce
D) Recapitulate
Answer: B
Explanation: A) Incorrect. Reprimanding involves identifying the behaviors that are inappropriate, pointing out the problems with them, and asking questions.
B) Correct. Redirecting involves describing desired behaviors and asking for compliance.
C) Incorrect. Reinforcing involves identifying rewards and linking them to desired behavior.
D) Incorrect. Recapitulation is not one of the guidelines for improving behavior.
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UNASUR is the economic community of South American nations
Indicate whether the statement is true or false
One characteristic of citizen marketers is that they hold amateur status, which means they
A) share information voluntarily and are transparent about their motives. B) need a great deal of training before they can be expected to sell products. C) often make mistakes that can result in public relations mishaps for companies. D) generally lack higher education and are mainly low-income earners. E) have to be recruited regularly by firms because they lack commitment and enthusiasm.