Decay effects occur when a company's advertisements have become old or boring

The customer service representatives at G.K.'s customer service center must know as much about the products as possible, so that they can help customers solve their difficulties without sounding hesitant or unsure of themselves

Which of the following determinants of service quality are they being asked to demonstrate? A) responsiveness B) assurance C) empathy D) reliability E) tangibility

Which of the following statements about literacy is true?

A) About five percent of the North American workforce is functionally illiterate. B) The main reason that employers need to upgrade new employees in literacy skills is that most new employees do not finish high school. C) In the training of literacy skills, it is always best to use an outside consultant so employees will not feel embarrassed. D) Graduates from high school often require remedial skills training.