The customer service representatives at G.K.'s customer service center must know as much about the products as possible, so that they can help customers solve their difficulties without sounding hesitant or unsure of themselves
Which of the following determinants of service quality are they being asked to demonstrate?
A) responsiveness
B) assurance
C) empathy
D) reliability
E) tangibility
B
Business
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The two most common purposes of business presentations are to
A) analyze and synthesize. B) regulate and validate. C) inform and persuade. D) illustrate and entertain. E) observe and comment.
Business
Dots or hyphens that are used to impart uniformity and improve readability of a table are called stubs
Indicate whether the statement is true or false
Business