Brand identity is:

Clint had difficulty listening to Karri's speech advocating more aggressive enforcement of existing gun control laws because he is a member of the Fraternal Order of Police. Clint experienced _______

a. factual distractions b. physical distractions c. physiological distractions d. psychological distractions

If we have developed our ability to be aware of our own feelings and others' feelings and to let this awareness guide our actions, we are demonstrating a skill called ________. (two words)

Fill in the blank with the appropriate word.