Clint had difficulty listening to Karri's speech advocating more aggressive enforcement of existing gun control laws because he is a member of the Fraternal Order of Police. Clint experienced _______

Littlejohn and Jabusch believed competency arises out of

a. Process understanding. b. Interpersonal sensitivity. c. Communication skills. d. Ethical responsibility. e. All of these.

According to the text, measuring actions against words refers to a. honesty and the speaker

b. the speaker's policies. c. the speaker's reliability. d. the speaker's motivations.