Fouroptions to consider when a speaker encounters information overload are sample it, bite it, distribute it, and table it

Psychologist Jerome Kagan suggests that people have different sets of reaction patterns in response to external stimuli called

a. moods. b. personalities. c. temperaments. d. thresholds

Conflict ________ involves managing and limiting the negative aspects of conflict, but also taking advantage of its positive aspects

a. management b. engagement c. control d. cooperation