In active- and passive-voice sentences, the person or thing performing the action is called the __________

People who are ethnocentric believe ___________

Fill in the blank(s) with the appropriate word(s).

In the context of the specific environment of an organization, which of the following is a difference between reactive customer monitoring and proactive monitoring of customers?

Question options: Unlike reactive customer monitoring, proactive monitoring of customers involves listening closely to customer complaints and responding to customer concerns. Unlike reactive customer monitoring, proactive monitoring of customers involves identifying potential customers and seeking ways to attract them to indulge in a product or service. Unlike reactive customer monitoring, proactive monitoring of customers includes the use of an advocacy tactic that revolves around product boycotting. Unlike reactive customer monitoring, proactive monitoring of customers identifies and addresses customer needs before they occur.