Which of the following is generally the last step undertaken in installing a work measurement program?
A. Follow up
B. Train supervisors and managers
C. Collect important data
D. Instruct employees
A
Business
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Which of the following options can NOT be classified under the "five service quality dimensions"?:
a. tangibles b. service expectations c. reliability d. empathy
Business
Givenchy and Christian Dior's Dune fragrance are two of the luxury perfume brands that are sometimes diverted from authorized channels for sale at mass-retail outlets. This practice is referred to as:
A) barter. B) switch trading. C) gray market. D) offset. E) dumping.
Business