Which of the following options can NOT be classified under the "five service quality dimensions"?:

a. tangibles
b. service expectations
c. reliability
d. empathy

Answer: b. service expectations

Business

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Which of the following is a capital budgeting method used to screen potential investments?

A) return on assets B) acid test ratio C) accounting rate of return D) debt-to-equity ratio

Business

One of the "Tips for Buying a Homeowners Policy" is to consider purchasing a personal umbrella policy. What coverage is provided by a personal umbrella policy?

A) blanket property coverage for any damage caused by water B) excess liability coverage and coverage for some liability claims excluded by underlying policies C) all-risk, replacement cost, property coverage D) coverage for business and professional liability

Business