Which of the following follows all the steps outlined in the process improvement plan in order to identify the improvements necessary to enhance the quality of a project?

Jamie earned a raise in pay when he finished the training for the Technician 2 position. He will receive another raise when he finishes the training for the Technician 3 position. The company is probably using which type of model?

A) stair-step B) skill blocks C) job-point accrual D) cross-departmental

Which marketing mix activity deals with two-way, interactive communication with customers?

a. product b. price c. place d. promotion