Which is the correct order of the steps involved in the Six Sigma process?

Which of the following is the advantage of public relations?

A) the message originates from an unbiased source B) the sponsoring company has full control of the message promoted C) the message is almost always positive D) the message is very unlikely to damage a company's reputation

The sociotechnical systems OD approach is considered an excellent technique because it is relatively easy for the change agent to implement

Indicate whether the statement is true or false