What are the words, phrases, or clauses that are overused called?

Anna's team was facing problems with getting support from the IT team. Anna thought the problem might lie in her team's method of communication, so she tried various ways to solve the problem

During a regular happy hour get-together, Anna learned that another department was facing the same issues that her team was facing. She relayed this message to her team the following day. What function did Anna perform? a) Enhance moral b) Afford a method for resolving the conflict c) Facilitate problem solving d) Allow information sharing across different work groups

How are changes in U.S. demographics affecting the workplace relative to demographic changes in our traditional competitors?  How can organizational communication scholars help us manage these changes more effectively? 

What will be an ideal response?