A presentation that is prepared and written in advance, exactly as the speaker plans to deliver

In his speech advocating a smoking ban on campus, Reginald stated, "Last month I distributed over

500 surveys to students asking if they favored a campus-wide smoking ban, and 395 indicated that they did. It is clear that the student body at State U. favors a smoking ban." Reginald has used reasoning from A) analogy. B) causes and effects. C) sign. D) specific instances and generalizations.

For any organization, giving high priority to the needs and demands of its target customers is essential

Also, it is required to clarify the customer's queries immediately and provide them with the required information about products or services. What is this process called? a) Relationship managemen b) Referral skills c) Partnership skills d) Consulting skills