For any organization, giving high priority to the needs and demands of its target customers is essential
Also, it is required to clarify the customer's queries immediately and provide them with the required information about products or services.
What is this process called?
a) Relationship managemen
b) Referral skills
c) Partnership skills
d) Consulting skills
A
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Which of the following examples is one of the four questions mentioned in the text to guide speakers in selecting a topic?
a. Will I receive positive audience feedback from this topic? b. Can I find supporting material in my library? c. Is the topic of interest or importance to my audience? d. Is this topic of interest or importance to people in general?
When it is necessary in a speech to explain a term that the audience might not
understand, you should look in a dictionary such as Webster's for a. a definition by classification. b. an operational definition. c. an original definition. d. an analogical definition.