Where do the two negotiating teams usually meet?

Match each question type below to the corresponding element of the scope document.

1. What A. Business case 2. Why B. Governance C. Objectives

What is the primary contribution of Armand Feigenbaum?

A) the concept of benchmarking B) his assertion that the entire organization should be involved in improving quality C) the zero-defects approach to quality improvement D) his emphasis on total involvement of the operating employees in improving quality E) the quality loss function and the concept of robust design