What is the primary contribution of Armand Feigenbaum?
A) the concept of benchmarking
B) his assertion that the entire organization should be involved in improving quality
C) the zero-defects approach to quality improvement
D) his emphasis on total involvement of the operating employees in improving quality
E) the quality loss function and the concept of robust design
B
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In the sale of a 60 year old house, the seller is unable to provide written proof of title because the courthouse records were destroyed by fire. The seller could established ownership and perfect his title through:
A. A condemnation proceeding. B. A foreclosure action. C. An appraisal by a certified appraiser. D. Prescriptive (color of title),
Which channel and medium combination takes longer to create and distribute but allows the sender to avoid immediate interactions?
A) Written, printed B) Written, digital C) Oral, printed D) Visual, digital E) Oral, digital