All of the following are recommended guidelines for effectively making social contacts EXCEPT:
A) responding to the customer's comments
B) making nonverbal gestures of listening
C) discussing your personal experiences
D) maintaining appropriate eye contact
E) initiating the social contact
C
Business
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Use the information provided in Table 1.2. What is the multifactor productivity of the current process?
A) less than or equal to 8.0 B) greater than 8.0 but less than or equal to 10.0 C) greater than 10.0 but less than or equal to 12.0 D) greater than 12.0
Business
________ often function as product champions
A) Boundary spanners B) Whistle-blowers C) Free riders D) Heavyweight team leaders
Business