The major advantage of a compensation cafeteria plan over a traditional salary and bonus plan is the _____

The intangible nature of services requires service firms to use indirect distribution over direct distribution or franchising

Indicate whether the statement is true or false a. True b. False

Along the service-product continuum, which one of these would be considered the most product dominant?

a- grocery store b- auto repair shop c- doctor's office d- cell phone service provider e- restaurant