The FCC itself has expressed doubts about the continued legal validity of
a. the allocation process.
b. congressional jurisdiction over electronic media.
c. the scarcity rationale.
d. broadcast monitoring.
c
Communication & Mass Media
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Which of the following are important steps to handling a dissatisfied customer?
A. Work with the customer to set up an action plan that will meet his or her expectations. B. Seek to better comprehend the problem by paraphrasing their feelings. C. Apologize and offer compensation if you can. D. All of the above. E. B and C only
Communication & Mass Media
According to the federal Bureau of Labor Statistics, U.S. citizens worked hours per week in 2006 than they did in 2003
A. five more B. three more C. eight more D. three less
Communication & Mass Media