Which of the following are important steps to handling a dissatisfied customer?
A. Work with the customer to set up an action plan that will meet his or her
expectations.
B. Seek to better comprehend the problem by paraphrasing their feelings.
C. Apologize and offer compensation if you can.
D. All of the above.
E. B and C only
D
Communication & Mass Media
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Describe the communication that occurs face-to-face versus communication that occurs via interactive media communication. What are the advantages and disadvantages of each approach?
Answer:
Communication & Mass Media
A Quick-Pik convenience store softball team is a(n)
A. Personal growth group B. Activity group C. Self-managed work group D. Educational group E. Quality control circles F. Ad hoc committee
Communication & Mass Media