Stress can result in permanent harm to you

An essential feature of McDonald's success is customization in the production process.

a. true b. false

Which of the following statements regarding customer satisfaction is true?

A) Very satisfied customers usually switch back and forth with competitors' products. B) Over 90 percent of dissatisfied customers lodge complaints. C) Very satisfied customers often buy higher margin products and extra services. D) Dissatisfied customers who complain cannot usually be retained. E) Satisfied customers are very loyal and buy in relatively large amounts.