Which one of the following is NOT part of the process of MBO?
A) establishing and communicating organizational objectives
B) setting individual objectives that help implement organizational ones
C) reinforcing rules and regulations
D) developing an action plan of activities needed to achieve the objectives
E) periodically reviewing performance as it relates to the objectives
C
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An example of a tangible attribute as studied by SERVQUAL is _____
a. a service technician's uniform b. the providing of services when promised c. the giving of attention to a customer's complaint by a service technician d. keeping customers informed about when their service will be performed
Which of the following is not a part of every linear programming problem formulation?
A) an objective function B) a set of constraints C) non-negativity constraints D) a redundant constraint E) maximization or minimization of a linear function