Conflicts that are likely to be the most difficult to resolve are due to

The technique for controlling communication anxiety called attitude adjustments encourages anxious speakers to focus on all of the following except

a. their audience. b. themselves. c. their message. d. the use of attitude adjustments focuses speakers on all of the above.

Supporting materials drawn from people are typically gathered through __________.

A. direct observation B. interviews C. e-mail D. common knowledge