During her interview at Masters International, Johanna was asked several questions inquiring about her past job performance, such as "Can you describe what you did the last time a customer became angry with you?" This suggests that Johanna participated in a(n) _______ interview.

A ________ helps employees whose personal lives suffer from a lack of planning to sort out their priorities

A) time management program B) wellness program C) life insurance program D) health and wellness program

Which of the following can be used to assess the reputation of an organization and the emotional quality of the online conversations about it?

A) Target marketing B) Outrage "hot spots" C) Brand communities D) Communities of practice E) Sentiment analysis