Hearing is a passive process; listening is an active process.

When we engage in self-talk, _____

A. there is generally little effect on our attitudes, values, and beliefs B. it affects our self-esteem and shapes our inner feelings C. we are always asleep D. it has no impact on our interpersonal communication

Answer the following statements true (T) or false (F)

1. An example of an objective of the Discussion phase of decision making would be to critique the accuracy of and evidence for one's conclusions. 2. Carl Jung defines introverts as people whose personalities lend them to spending more time alone or with small groups. 3. Systems thinking encourages group members to resist reductionist views of problem solving in order to avoid short-sighted solutions and unintended consequences. 4. The Decision Rule phase is often when roles and tasks are assigned. 5. Diffuse status characteristics have little to do with the task at hand and so they are generally ignored when judging or perceiving group members.