The American Federation of Labor (AFL) offered trade unions local autonomy because the national union operated as a decentralized organization

Which of the following statements about plateauing is true?

A. Just prior to the fourth stage of the sales career path, nearly all salespeople plateau B. A sales manager that uses job rotation and job enrichment frequently is likely to have his or her entire sales force plateaued C. Plateauing is also called self-imposed attrition D. Plateaued salespeople typically have high expectancy estimates that are inaccurate E. None of the above statements about plateauing is true

Which part of the communication process requires skill, attitudes, knowledge, and the social-cultural system?

A) encoding B) receiving C) feedback D) decoding E) message