In e-mail, the security standards situation is mature

Which of the following is a disadvantage associated with positive gaps in perceived service quality?

A) customers' expectations adapt over time B) results in short-term dissatisfaction C) results in increased costs for the company D) causes employee dissatisfaction

In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation

A) staff managers; line managers B) line managers; middle managers C) line managers; staff managers D) functional managers; staff managers