Which of the following is a disadvantage associated with positive gaps in perceived service quality?
A) customers' expectations adapt over time
B) results in short-term dissatisfaction
C) results in increased costs for the company
D) causes employee dissatisfaction
A
Business
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An IT infrastructure is a blueprint that shows how a system will look
Indicate whether the statement is true or false
Business
________ are designated, created, and sanctioned by the organization to carry out its basic work and fulfill its overall mission
A) Formal groups B) Informal groups C) Friendship groups D) Voluntary groups
Business