In capital budgeting, risk is generally thought of as the chance that NPV and IRR will provide conflicting recommendations to management

TheKnot.com is an Internet company that is a one-stop source of all the items needed to have a successful wedding including listings of local caterers and photographers. When someone registers on the site, he or she is sent the "Ultimate Wedding Organizer." It offers advice on what to do with "cold feet" and how to handle in-laws. TheKnot.com recognizes that which of the following represents a portfolio of opportunities, risks, and challenges?

a. a service mix b. an offering grouping c. a component combination d. an assembly process

If you have mildly disappointing information to deliver as part of a positive message, you should

A) put the negative information in a favorable context. B) simply omit it from the message. C) put the negative information first. D) put the negative information last. E) put the negative information at the end of the middle paragraph.