Which characteristics are typical in a new buy buying situation? (Select all that apply)
The organization makes changes to a standing order.
Decision time is lengthy.
The buying center includes more people.
The organization changes back to an old vendor.
Decision time is lengthy.
The buying center includes more people.
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Intangible attributes often play dominant roles in determining the value of outputs from a service organization. These characteristics often lead service firms to rely on:
a. Input-related measures for measuring and monitoring operations. b. Output-related measures for measuring and monitoring operations. c. Intuitive judgment in monitoring operations. d. Qualitative measures exclusively for measuring and monitoring operations. e. Quantitative measures of output.
_____ is a chart that lists job categories held in one period and shows the proportion of employees in each of those job categories in a future period.
A) Trend analysis B) Performance chart C) Leading indicators D) Transitional matrix E) Trend chart