Intangible attributes often play dominant roles in determining the value of outputs from a service organization. These characteristics often lead service firms to rely on:
a. Input-related measures for measuring and monitoring operations.
b. Output-related measures for measuring and monitoring operations.
c. Intuitive judgment in monitoring operations.
d. Qualitative measures exclusively for measuring and monitoring operations.
e. Quantitative measures of output.
a. Input-related measures for measuring and monitoring operations.
Business
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